This Cookie Policy (“Policy”) explains how iZiViD B.V. (“iZiViD,” “we,” “our,” or “us”) uses cookies and similar technologies in our applications, website, and services (collectively, the “Services”).
This Policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files stored on your device when you use our Services. They help us recognize your device, remember your preferences, and understand how our Services are used.
Cookies can be:
- Session Cookies – deleted when you close your browser or app.
- Persistent Cookies – stored until they expire or are deleted.
- First-party Cookies – set directly by iZiViD.
- Third-party Cookies – set by external providers (e.g., Google, Meta) when their services are integrated via our app or website.
2. How We Use Cookies
We use cookies only for the following purposes:
- To ensure security and proper functioning of the app and video calls.
- To measure usage and performance (analytics).
- To improve our Services and user experience.
- To provide optional personalization features (recommendations).
- To allow integration with trusted third-party platforms (e.g., YouTube).
We do not use cookies to deliver in-app advertisements, and we never sell your data to third parties.
3. Google Tag Manager (GTM)
We use Google Tag Manager (GTM) to manage and deploy tracking codes and scripts. GTM itself does not set cookies or collect personal data. However, it facilitates the deployment of other tools (such as Google Analytics and Facebook Pixel), which may set cookies once you provide consent.
4. Categories of Cookies We Use
- Necessary Cookies: Essential for login, account management, video calls, and security (always active).
- Preference Cookies: Remember language, region, and parental settings.
- Statistic / Analytics Cookies: Help us understand how the app is used, identify popular features, and fix errors.
- Personalization Cookies (Optional): If enabled by parents, used to provide tailored recommendations.
- Marketing / Tracking Cookies: Allow us to understand traffic sources and measure campaign effectiveness (via Facebook Pixel).
5. Detail Listing of Cookies Used in iZiViD
| COOKIE | PROVIDER | DURATION | DESCRIPTION |
|---|---|---|---|
| Necessary cookies | |||
| session_id | iZiViD B.V. | Session | Required to maintain secure login and manage parent/child sessions. |
| csrf_token | iZiViD B.V. | Session | Security cookie protecting against cross-site request forgery. |
| Preference cookies | |||
| language_pref | iZiViD B.V. | 1 year | Remembers chosen language and region. |
| parent_settings | iZiViD B.V. | 1 year | Stores parental control and personalization preferences. |
| Statistic / Analytics cookies | |||
| _ga | Google Analytics | 2 years | Registers a unique ID to generate statistical usage data. |
| _gid | Google Analytics | 24 hours | Registers a unique ID for daily usage statistics. |
| _gat / gtag | Google Analytics | 1 minute | Used to throttle request rates. |
| analytics_id | iZiViD B.V. | 1 year | Anonymized ID for internal app usage analytics. |
| Personalization cookies (optional) | |||
| recommend_id | iZiViD B.V. | 1 year | If enabled by parents, analyzes usage & chat data to suggest content recommendations. |
| Marketing / Tracking cookies | |||
| _fbp | Facebook Pixel | 3 months | Used by Meta to deliver analytics and measure campaign effectiveness. |
| fr | Facebook Pixel | 3 months | Tracks activity across websites for campaign measurement. |
6. Third-Party Content and Cookies
Through iZiViD, parents and children may access external platforms (e.g., YouTube). These services may set their own cookies. iZiViD does not control these cookies and is not responsible for their use. Please review each provider’s cookie policy directly.
7. Your Choices
- Consent Management: When you first use our Services, you will see a cookie banner. You can accept or reject non-essential cookies (Preferences, Statistics, Personalization, Marketing).
- Settings: Parents can enable or disable personalization features at any time in account settings.
- Browser Controls: You can block or delete cookies in your browser settings (see links to browser help pages).
- Right to Delete/Anonymize: You may request deletion of data linked to your account. Session recordings are not stored in cookies; how long they are kept and who can obtain them is described in the “Session Recordings” section of our Privacy Policy.
8. Questions?
If you have any questions or concerns about these Cookie Policy, please contact us.
iZiViD B.V.
The Netherlands
Use the contact form or write to cookie@iZiViD.com
Website: iZiViD.com